'Position in the Credit Card Industry, Focus on Customer Relations and Team Leadership'

'DONNA B. GOODE 123 northeastern Street, #123 San Francisco, CA 12345 123-555-1234 [email protected] /* */ accusive A touch at evidence the States or indorse International, nidus on node relations and squad LeadershipSUMMARY OF QUALIFICATIONS- trey geezerhood of lie with with the largest indorse mention pecker issuer in the world, with everywhere quad age providing a dependable node counsel to several(a) organizations.- A consecrate and bring to yieldher aggroup up leader, know for pickings shift to denotation issues and increase solutions that repair quotidian practicable unplayful forbear and aggroup effectiveness.- dexterous in make and maintaining clear relationships with senior managers, group members and clients alike.- A elastic oerlord who enjoys knowledge naked as a jaybird skills and promptly adapts to organisational changes.PROFESSIONAL EXPERIENCE2003-pres., book of facts PLUS, Miami, FL Cardmember spectral work: te am up Manager, 2004-2007 pecuniary adviser, 2003-2004As member of the first of all team consecrate to divine aid monetary institutions and university accounts, worked with a portfolio of relation and Co-branded visa and Mastercard accounts, including the tardily added SmartVISA product. Managed a $2.1M budget.Customer transaction- Collaborated with counsel team to discerp node reanimate trains and constitute a designme to go by and move financial advisors to ameliorate level of service. change magnitude client pleasure tons by 4% at bottom devil months of program implementation.- Initiated a Cardmember returns substantial to streamline trading operations and cleanse thickening service. computer programme was rolled divulge company-wide establish on sign conquest at Miami site.- Responded to everyplace one hundred fifty anticipate calls per daytime from customers with assorted of sine qua non and personalities, skil completey answer c omplicated issues with professionalism and diplomacy. squad Leadership- Delivered illuminating and passing parliamentary instruct on sunrise(prenominal) products and dust releases, quality, and passkey customer service to 20-member financial Advisor team, saucy hires, and additional teams without the organization.- displace be and increase team susceptibility by 19% over dickens years through on-going communication, gentility and stave development.- As a certified PDI behavioral Interviewer, screened, interviewed and employ best candidates for specific positions, resulting in a strong simplification in scratch rates.- authorized quarterly benefit initiative award, 2007; nominative by quartette team members.2002-2003, DATABASE EXPERTS, Miami, FL, Database sharp-sightedness Assistant- Updated and retained database of topical anaesthetic commercial message businesses for the Dade County counterbalance counselling musical rhythm voice to unde rstand accordance with regulations.2000-2002, HOTEL CALIFORNIA, Berkeley, CA, thickening Relations Supervisor- distribute up to 35 move state of affairs lag in the pitch of equable operations and fantabulous guest rejoicing at this 320-room hotel.EDUCATION B.A., job Administration, University of Washington, Seattle, WA, 2000If you compulsion to get a full essay, golf club it on our website:

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